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FAQ

Are Alcapoc products natural?

We only use natural & naturally derived ingredients in our formulas. We also use natural nutrients like vitamins and minerals in our products.

We avoid synthetic ingredients that may cause sensitisation to the skin.

Are Alcapoc products vegan?

Yes, our products are fully vegan. We do not use any animal derived ingredients in any of our formulations.

What ingredients are we Free From?

Alcapoc is free from the following ingredients known as potentially harmful or dangerous on the skin:

Aluminimum or aluminium compounds, Benzophenone, BHA/Butylated Hydroxyanisole, Boric acid, Carbon black, Butoxyethanol, Coal Tar Dibutyl Phthalates, Ethanolamines DEA/TEA/MEA/ETA, Ethoxylated ingredients, Formaldehyde and Formaldehyde releasing agents, Hydroquinone, Lead/Lead Acetate, Methyl Cellosolve & Methoxyethanol,Methylchloroisothiazolinone & Methylisothiazolinone, Mineral Oil, Oxybenzone, Avobenzone & Octinoxate (found in chemical sunscreens), Parabens - (Methyl-, Propyl-, Butyl-, Ethyl Paraben), PEGs and Thermoplastics (Polyphenylene oxide, Polyethylene Glycol), Polyacrylamide & Acrylamide, Plastic Microbeads, Rescorcinol, Retinyl Palmitate, Silicones and Petroleum-based ingredients – Cyclomethicone, Dimethicone, Paraffin Wax, Sulfates (SLS + SLES), Talc, Toluene, Tricoslan, Tricolcarban (Polyphenylene oxide, Polyethylene glycol), Synthetic Fragrances

 

Are Alcapoc products organic?

Our ingredients are natural, however not all natural ingredients are organic. Organic ingredients are listed with an asterisk on our ingredients list of each product.

Are Alcapoc products tested on animals?

Alcapoc does not test on animals. We do not use any animal derived products such as beeswax, lanolin or honey in any of our products.

Are Alcapoc ingredients ethically sourced?

We screen every supplier of our ingredients to make sure that their practices are ethical and sustainable to ensure that there

We do not use any Palm Oil in any of our products. We know how detrimental Palm Oil is to the environment and this is why we avoid Palm Oil at all costs.

Why do you recommend the Elixir & Face Oil together?

Our Elixir & Face Oil is known as our 'Wood & Water' combination. The Elixir's purpose is to deliver rich natural actives to the deep layers of your skin and.

The Face Oil strengthens and locks in all the natural actives as well penetrating to the deep layers

We always recommend using a sunscreen if you are using the products in the daytime and going to be outside.

What is an Elixir?

Alcapoc Elixirs are a luxurious water-based formula that are designed to nourish the skin with active natural ingredients. Our Elixirs are designed to deeply hydrate the skin and target specific skin concerns. Our elixirs penetrate deep into the skin by using tiny molecules that can deliver delivering natural active ingredients to have deep layers of the skin.  

The richness of our Elixirs comes from a mixture of hyaluronic acid and natural ingredient Xanthan Gum which thickens the formula.

Hyaluronic acid is one of the hydrators holding 1000 times its weight in water, and Xanthan Gum is a natural thickener produced from corn and wheat and used as a natural thickening agent giving the product a luxurious viscous feel. 

Alcapoc Elixirs can be used in the Am & PM and best applied before an Alcapoc Face Oil.

What is a Face Oil?

Face oils are used to replenish and moisturise any lost oil from the skin’s surface. It helps by penetrating into the deep layers of the skin and strengthening the skin’s lipid barrier. By replenishing the natural oils our bodies produce to give you more glowing radiant skin. 

Alcapoc Face Oils can be used in the AM & PM and best applied after an Alcapoc Elixir.

Can I track my order?

Once we have dispatched your order, we will email you a tracking code with the Courier details for you to track your order.

Where do you ship to?

We offer free express shipping everywhere within Australia.

Please contact us if you are purchasing from outside of Australia and you have any questions. We can ship to most Countries internationally.

How long does it take to receive my order?

Typically, between 3-5 working days after the order has been placed for orders within Australia.