Do you want to try our products? Click here. Afterpay now available. Do you want to try our products? Click here. Afterpay now available.

Exchange & Returns

RETURNS & EXCHANGES POLICY

1. EXCHANGE CONDITIONS

Please choose your products carefully. At this time, we are unable to offer refunds for change of mind on purchases.

ALCAPOC only grants store credit if we've made an error with the order or the product does not match the description provided. This store credit can be used at any time on our Site and has no expiry date. 

If you have purchased the wrong product, unfortunately we cannot refund or exchange the item. 


Contact us on info@alcapoc.com if you require any assistance.

2. HOW DO I RETURN AN ONLINE PURCHASE?

We will need the following information so that we can assist you:

1. Order Number
2. Name of the Item
3. Reason for Return

Contact us on info@alcapoc.com if you require any assistance.